Terms & Conditions

Effective Date: 19th June 2020

Last Updated: 3rd June 2025

Welcome to The Funeral Streaming Company. These Terms and Conditions (“Terms”) govern your use of our website and the professional services we provide, including funeral videography, Funeral Photography, and live Funeral streaming Services across the UK.

1. Scope of Services

We offer professional videography, photography, and live funeral streaming services for funerals, memorials, and similar events. The services include:

2. Booking and Payment

All bookings must be made in writing or via phone, email, text or through our official booking form.

  • Your booking is only confirmed and in the diary once payment has been received in full. This ensures we can reserve the date exclusively for you and begin all necessary preparations.

  • If you speak with us by phone, we will always confirm the quote and details in writing via text, email, or invoice for your records.

  • The final balance must be paid no later than 48 hours after you have made the booking to secure the date in our diary, or we reserve the right to give the date to someone else, unless agreed otherwise in writing such as email or text.

  • All charges as discussed and agreed will be itemised in your quote.

  • Should parking charges be incurred on the day, these will be invoiced to the client after the event. We will always make every effort to park free of charge where possible, but this cannot always be guaranteed.

3. Cancellations and Refunds

  • If you choose to cancel your booking, please notify us as soon as possible in writing via email or text message. Cancellations made more than 10 days prior to the event will incur a £100 administrative fee to cover consultation, research, and date reservation.

  • Cancellations within 5 days of the event will incur a 50% charge to cover the work already carried out, as well as the loss of opportunity from turning away other clients.

  • No refunds will be issued for cancellations made within 24 hours of the event or after the service has commenced.

  • In the rare event we must cancel due to unforeseen circumstances, you will receive a full refund and no further liabilities on our part.

4. Changes and Delays

  • While we strive to accommodate changes, any rescheduling of dates, extension of filming times, or adjustments to locations must be communicated to us promptly in writing. All changes are subject to availability and may incur additional charges if the original quote is changed, such as an additional location that needs coverage. We reserve the right to decline changes that significantly affect the logistics or feasibility of the original agreement.

  • We are not liable for delays caused by traffic accidents, acts of God, extreme weather, illness or unforeseen circumstances.

5. Force Majeure

We are not liable for failure to perform services due to events beyond our control, including but not limited to natural disasters, strikes, public health emergencies, protests or legal restrictions.

6. Content Delivery and Usage

  • Photos and videos are individually edited and delivered via a private online gallery. Editing typically takes 2–4 weeks from the event date.

  • All content is delivered in digital format via a downloadable link. Physical copies such as Usb’s may be offered at an additional cost.

  • We retain copyright of all media but grant clients a non-exclusive licence for personal use.

7. Rights and Usage

  • We reserve the right to use anonymised media (names removed) for promotional purposes, unless the client opts out in writing.

  • Clients may share the delivered content privately or on social media with proper credit.

  • Commercial use or third-party distribution of our content is not permitted without prior written consent.

8. Client Responsibilities & Expectations

  • Clients must obtain all necessary permissions from venues, clergy, celebrants, and family members for filming.

  • If a minister or venue stops us from filming or photographing as a result of the client not getting permission, then we are not liable, and no refund will be given.

  • Clients must communicate any specific requirements, restrictions, or sensitivities in advance.

  • We expect respectful and safe conduct from all attendees. Abusive, threatening or unsafe conditions may lead to early departure without refund.

  • While we welcome guidance from the client regarding preferred coverage, we reserve the right to determine the most appropriate approach on the day, including positioning and methods of filming or photography, to ensure the best possible outcome. We will always do our best to follow client instructions, but we cannot guarantee that all requests can be fulfilled on the day due to circumstances beyond our control. However, we will make every reasonable effort to accommodate them.

9. Live Streaming Limitations

  • While we use bonded networks and multiple internet connections, live stream quality may be affected by venue or environmental conditions.

  • All streams are recorded and hosted online for 6 months.

  • If there is a technical issue during live streaming, then the backed-up recorded version will be made available at the soonest possibility. No liability or full or partial refund will be given. The client understands that problems outside our control can occur on very rare circumstances.

  • We are not responsible for third-party viewing issues, including internet outages at the viewer’s location or content restrictions imposed by certain countries. For example, countries like India may occasionally block or throttle live streaming platforms near cricket matches, which can affect accessibility for viewers abroad.

10. Data Protection and Privacy

  • We comply with the UK GDPR and handle all personal data in accordance with our Privacy Policy.

  • We do not share personal data with third parties unless required by law.

11. Third-Party Services

On occasion, we may engage trusted photographers or videographers to assist with coverage. All subcontractors are briefed and work to the same high standards.

12. Liability Disclaimer

  • We accept no responsibility for loss, injury, or damage sustained during filming or as a result of using our services.

  • Our liability is limited to the total amount paid for services rendered.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

14. Contact

For questions regarding these Terms or our services, please contact:

Shaun Foulds

The Funeral Streaming Company
Telephone: 07772 509101
www.ukfuneralvideoservices.com